At Ghanya Textile, we strive to ensure our customers are completely satisfied with their purchases. If for any reason you are not satisfied with your order, please review our Refund & Return Policy to understand your options.

1. Eligibility for Returns

  • Timeframe: Returns must be initiated within [number] days of the delivery date.
  • Condition: Items must be unused, unworn, unwashed, and in their original condition with all tags and packaging intact.
  • Non-Returnable Items: Certain items are not eligible for return, including, but not limited to, customized products, clearance items, and items marked as “Final Sale.”

2. Return Process

  • Initiate a Return: To initiate a return, please contact our customer service team at [Insert Email Address] with your order number and reason for return. We will provide you with a Return Merchandise Authorization (RMA) number and return instructions.
  • Packaging: Pack the item securely in its original packaging, including all paperwork, parts, and accessories. Ensure the RMA number is clearly written on the outside of the package.
  • Shipping: You are responsible for return shipping costs unless the return is due to a mistake on our part (e.g., wrong item shipped, defective product). We recommend using a trackable shipping method to ensure your return is received.

3. Refunds

  • Processing Time: Once we receive your return, we will inspect the item(s) to ensure they meet the eligibility criteria. This process typically takes [number] business days.
  • Refund Method: Refunds will be issued to the original payment method used for the purchase. Please note that it may take additional time for the refund to appear on your account, depending on your bank or credit card issuer.
  • Non-Refundable Costs: Shipping fees are non-refundable. If you received free shipping on your order, the original shipping cost will be deducted from your refund.

4. Exchanges

  • Process: If you wish to exchange an item for a different size, color, or style, please follow the return process and place a new order for the desired item. This ensures the fastest processing and availability of your new item.

5. Defective or Incorrect Items

  • Reporting Issues: If you receive a defective or incorrect item, please contact us immediately at [Insert Email Address] with your order number, a description of the issue, and photos of the defective or incorrect item.
  • Resolution: We will work with you to resolve the issue promptly, including providing a replacement item or issuing a full refund, including any applicable shipping costs.

6. Damaged Items

  • Damaged in Transit: If your item was damaged during shipping, please retain all packaging materials and contact us immediately at [Insert Email Address] with your order number and photos of the damaged item and packaging. We will assist you in filing a claim with the carrier and arranging for a replacement or refund.

7. Cancellations

  • Order Cancellation: Orders can be canceled within [number] hours of purchase. After this period, the order may have already been processed and shipped. To cancel an order, please contact us at [Insert Email Address] as soon as possible.
  • Refunds for Canceled Orders: If your order is successfully canceled, we will process a full refund to the original payment method.

8. Changes to This Policy

We may update this Refund & Return Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about our return and refund practices.

9. Contact Us

If you have any questions or concerns about our Refund & Return Policy, please contact us at:

Ghanya Textile

  • 0315-8235207
  • 0321-8839424
  • ghanyatextile@gmail.com
  • Plot # 117, ST-13/1, Sector 6-B, North Karachi Industrial Area, Karachi

Thank you for shopping with Ghanya Textile. We appreciate your business and are committed to providing you with high-quality products and excellent customer service.